Shipping & Returns

Shipping options:

We currently offer $8 flat rate shipping worldwide, with free shipping to US addresses on orders over $100.

Transit time: 5-10 days to most locations, and up to 3 weeks..

Non-US customers please note that the buyer is responsible for any duties and taxes that your package may incur on arrival. 

We are currently testing a courier service in the EU that delivers to your door, and will be happy to arrange it for you (it's only slightly more expensive and delivers in about one week, hassle free!). Please get in touch at hello@knobblystudio.com after making your purchase and we'll set it up.

Turnaround times:

Currently shipping within 14 days from order placement. We are a small team, so we appreciate your patience, and promise it will be worth the wait! Please don't hesitate to reach out if you are concerned about an order reaching you by a certain date.

Rush Orders:

If you need to receive your order by a certain date, please email hello@knobblystudio.com with the subject line RUSH ORDER and we'll discuss the best option for you.

Returns:

We want you to love your new jewels! If that is not the case, we offer hassle-free returns. You may return the item postmarked within 30 calendar days of receipt for a refund to your original method of payment. An email notification would be most appreciated, and will help speed up your refund as well.

When returning a package, you MUST remove all labels from the box and mark it "returned goods" (on a label provided by the post, or simply written on the box). If not thus marked, the package will likely be delayed by customs when incoming, and we may not be able to retrieve it and send you a refund.

Please note that shipping charges are non-refundable, and you must pay for the return shipping. Items must be returned in their original condition and in their original box, to protect them on their way.

Return address:

Knobbly Studio
16 Ruhama St
Tel Aviv-Jaffa, 6811518
ISRAEL

 

 

 

 

 

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